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1.877.292.2180 Email us

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After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
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Confirm Password*
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* Creating an account means you're okay with our Terms of Service and Privacy Statement.

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Terms and Conditions

Terms and conditions

Reservations & Deposits

Early enrolment is encouraged as group size is limited and some trips require greater preparation time. If airline bookings require a non-refundable payment in order to secure the lowest available fare, we will require an increase in deposit equal to the cost of the ticket(s). Once we have received your deposit, we will confirm your space and send you a confirmation package containing your trip itinerary, invoice, general information on your destination(s), and forms for you to complete, sign and return to us. Your air tickets, final hotel list, final trip itinerary, baggage tags, will be sent out approximately 2-3 weeks prior to departure.

A deposit of $500 per person is required to confirm all services. Final payment is due 90 days prior to the tour start date. For reservations made within 90 days of departure, the entire tour cost must be paid at the time of booking.

Cancellation Policy

Deposits are non-refundable. Refunds of final payment will be honored as follows:
• Between 66-90 days of scheduled tour departure: 75% refund
• Between 36-65 days of scheduled tour departure: 50% refund
• 35 days or less prior to scheduled tour departure: No refund
Penalties and fees imposed by our suppliers may be additional and, if imposed, will be deducted from the above refunds, if any. A change of trip date or change of travel destination(s) will be treated as a cancellation and cancellation fees may apply.

Additional Fees & Charges

Additional charges for single supplement, extra accommodation, visa / permit fees, international air taxes / fuel surcharges will be added to your invoice, if applicable. Changes are subject to availability; changes to airline tickets are subject to fees levied by the airline. Our land & air pricing does not include international air taxes. All taxes levied on flights that occur as part of the tour are included in the land cost. There are, however, some taxes that you must pay locally while on tour. However, in the event of an unforeseen and significant increase in taxes (ie the addition of fuel surcharges) after your booking, we reserve the right to surcharge the equivalent (see ‘Tour Price & Fluctuations’ below).

Travel Advisories

Your chosen tour may not operate as a result of a government issued travel advisory warning its citizens not to travel to the country to be visited. We reserve the right to operate the trip with an altered itinerary should a warning apply only to a specific geographical area within the affected country. We strongly recommend that you purchase trip insurance that covers you for such an advisory.

Special Requests

Check-in on the first day of the tour will be in accordance with the hotel’s usual check-in times. Though we will request early check-in for early arrival, we regret that this cannot be guaranteed. If you want to earn reward points on tickets booked through us, please advise us as early as possible, noting that some fares exclude frequent flyer schemes. We will attempt to accommodate special requests by notifying the suppliers in writing. Though unlikely, we cannot guarantee that special requests—room locations, adjoining rooms, meal requirements for flights or hotels, seating requirements for flights, etc—will be adhered to by our suppliers.

Changes To Itinerary

We will take every measure to ensure the accuracy of itineraries and promotional literature. However, circumstances beyond our control may necessitate changes to tour content and changes in tour dates. In the case of content change, you should refer to the tour itinerary included with your final documents package as it may have been updated since you booked your trip. In the case of a shift in dates, we will notify you as early as possible of such changes so that necessary adjustments can be made. Changing conditions in the field may also necessitate itinerary modifications after the trip has departed. Tour members are responsible for all increased costs associated with en route itinerary changes or changes in means of conveyance, hotels, Tour Leaders, etc. Land Only clients will be responsible for any costs associated with changes tour start / end point/s.

Client Information & Travel Documents

You will be responsible to provide correct information regarding personal details (passport name, address, contact information) and flight information (if applicable). We will not be responsible for costs incurred due to incorrect, incomplete or inaccurate information. You must have a valid passport for international travel. Your passport should be valid for at least six months beyond the date you expect to return home. You are responsible for arranging visas or travel permits, if applicable. Medical vaccination certificates may be required for entry in some countries. Under normal circumstances you will receive your final tour documents two weeks prior to departure unless delayed by a supplier providing information or documentation.

Limitation Of Liability

You are aware that, during the trip in which you are choosing to participate, you are subjecting yourself to certain risks including, but not limited to: forces of nature, travel in remote areas and wilderness terrain, and transportation by air, train, automobile or other conveyance. You are aware that medical services and facilities may not be readily available throughout the duration of the trip. You recognize

that such risks may be present at any time during the trip.

You are further aware that we act only as agent for the owners, contractors and suppliers providing means of transportation and/or all other related travel services and assume no responsibility howsoever caused for injury, loss, damage or death to person or property in connection with any service resulting directly or indirectly from: natural acts, detention, annoyance, delays and expenses arising from quarantine, strike, theft, failure of any means of conveyance to arrive or depart as scheduled, civil disturbance, government restriction or regulation, discrepancies of change of transit or hotel services, over which we have no control. You understand that if any trip has to be delayed because of weather, road conditions, flight delays, cancellation of common carriers, sickness or other contingencies for which we cannot reasonably make provision, the cost of your delay and/or replacement is not included in the trip fees. All payments must be paid locally.

In consideration of, and in part payment of, the right to participate in the trip, you will

fully assume all risk of the above hazards and hereby release and discharge us and our agents from all actions, claims or demands resulting from your willing participation in the trip. You are aware that this is a release of liability and a contract between you and us and that you sign it of your own free will. This agreement shall serve as a release for you, your heirs, administrators, executors and for all members of your family including any minors accompanying you.

Travellers grant Longitude 180 permission to take a photographic record of its trips for promotional and commercial use.

Payments

Your verbal authorization to take payment confirms your acceptance of these Terms & Conditions and your reservation whether or not you have signed the appropriate credit/charge card draught. We require a signature on file for final payment, even if payment has already been made. An invoice will be sent to you with your confirmation package; supplementary invoices may be sent before final payment date, 60 days prior to departure.

Cancellations, Refunds

Should you need to cancel your trip, you must notify us in writing, by e-mail, or by fax immediately. Insurable risks may be covered under trip cancellation insurance policies, if purchased.

We will not grant partial refunds for any unused trip arrangements—voluntarily missed meals, sightseeing, transport, etc—after the trip has commenced, or any refunds to trip members who do not complete any portion of the itinerary for whatever reason. All air tickets are non-refundable and valid only for the flight(s) indicated.

We may cancel departures if forced to do so by circumstances such as war, civil or political unrest or what is commonly referred to as force majeure. . We will not be responsible for costs associated with re-issuance or extension of visas, airline change fees, or for any compensation. We strongly recommend that all travellers purchase trip cancellation insurance, either through Longitude 180 or elsewhere, as this may provide coverage under such circumstances.

Tour Prices & Fluctuations

Prices quoted are based on foreign exchange rates at the time of printing. Increases due to fuel costs, rates of exchange, tariff revisions, airline pricing, etc may result in an adjustment to our published pricing. Though unlikely, we reserve the right to alter the price of any tour and forward an amended invoice. Any price increase will normally be notified 90 days prior to departure.

Trip Cancellation Insurance

Trip cancellation and interruption insurance is optional but highly recommended. Travel insurance offers peace of mind and financial protection against unforeseen events that might prevent your travel or completion of your trip. We offer travel insurance from industry leader Allianz Canada.

Land Only Participants

Those who intend to purchase airfare from an independent agent are advised not to book air arrangements until the tour has been confirmed. Notification of a guaranteed departure will be made no later than 90 days prior to scheduled departure. You will be responsible for any costs incurred should your flight arrangements be delayed. You will be responsible for any costs incurred (ie airline ticket change fees, extra accommodation) should we have to change the tour start / end points after the tour has been guaranteed due to logistical factors. You should not expect the same level of service from discount consolidators and travel websites as you receive from us. Discounters deal in volume and tend not to provide professional travel planning consultation. If you choose to go this route, be careful which company you select and reconfirm all reservations directly with the airline.

Arrival & Transfer Information

If you are not using us for your air travel, it is your responsibility to provide Us with your air schedule prior to your departure so we can book your transfers and confirm your arrival hotel. We will only provide arrival and departure transfers between airports and hotels associated with tour start city / departure city.

Our Responsibility

We act as an agent for the owners and/or contractors providing the services and means of transportation specified. All tickets and vouchers are issued subject to terms and conditions. We assume no responsibility in connection with any injury, death, loss, accident or delay which may be occasioned either by reason of defect or through the acts of default of any company or person engaged in carrying out arrangements of the tour or flights. No responsibility is accepted for any changes in schedule or other events resulting from improper health certificates or travel documents or as any act of any seasonal variation, labour strike, civil disturbance, political unrest and natural acts.

We cannot guarantee that accommodations, ground transportation, airline, ferry, rail, cruise ship or similar service will be exactly as outlined in the general catalogues, day-by-day itineraries or other promotional literature. Extreme care is taken in the contracting of all services, however we cannot be responsible for the errors or omissions of the suppliers or services. In the unlikely event that a supplier fails to honour their contract with us, we reserve the right to alter, change or cancel such services outlined in our literature. When such a change occurs, we will endeavour to substitute comparable services, although we will not be liable for any difference in the quality or enjoyment. In addition, tourism is still developing in many destinations, and thus facilities and services may be under construction and repair. We will endeavour to alter itineraries, accommodation, etc, should we be forewarned of such occurrences.

Passenger Responsibility

Travellers assume responsibility to select a trip most appropriate to their physical abilities and may be required to obtain a physician’s release. Members are also responsible for studying pre-departure information; for bringing all necessary equipment and clothing, and must abide by the authority of our Tour Leaders and/or local agents and guides. We reserve the right to refuse the application of anyone and/or expel any tour member whose conduct is incompatible with the interest and well being of other tour participants. Any costs associated with removal will be borne by the passenger.